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Technology Support

If you are a current PathGroup client and need IT Technology Support, please complete and submit the form below or sign into your portal account here.

Alternatively, to create an account where you can submit Technology Support requests more easily in the future, please follow the below step-by-step instructions:

  1. Navigate to the PathGroup support page at it.support.pathgroup.com.
  2. Look for the Sign Up button in the upper right hand corner of the screen.
  3. Enter your first and last name and valid email address on the sign-up screen.
  4. After submitting your information, you will receive a verification email. Open this email and click on the verification link to confirm your email address.
  5. After email activation, select the link to complete your profile by creating a secure password.
  6. Read through the Terms of Service, Privacy Notice, and any other agreements.
  7. Click the “Activate your account” button to complete the process.
  8. You will be asked to enable two-factor authentication. This is a secure code that will be sent to your email each time you log in.

Tips for a Smooth Account Creation

  1. Use a Strong Password: Ensure your password is strong and unique to protect your account from unauthorized access.
  2. Keep Your Information Handy: Have your personal information ready to speed up the registration process.
  3. Check Your Spam Folder: If you don’t see the verification email in your inbox, check your spam or junk folder.
  4. Read the Terms and Conditions: Make sure you understand the terms and conditions before agreeing to them.

PathGroup Services