Frequently Asked Questions

Who is PathGroup and why did I receive a bill?

PathGroup is an anatomic pathology and clinical laboratory provider used by your Physician for laboratory testing and results. You have received a separate bill for the services performed by our lab which was ordered by your physician.

Why did I receive a text from PathGroup?

PathGroup now offers secure text message payment reminders to make paying your bill faster and easier. Our text messages will always include our lab name and we will never ask for personal information by text. The link provided in the text message is a secure payment link and will direct you to our Patient Payment Portal to make payment: https://www.pathgroup.com/company/quick-pay/.

You can reply STOP at any time to the text to Opt Out of receiving text messages.

What happens if I am not comfortable clicking the link in the text message?

A paper statement will be mailed that will also include the secure payment link and information to make payment by check.

What methods of payment does PathGroup accept?

PathGroup accepts check, money order and credit card payment (via mail or phone). Checks should be addressed to PathGroup and include your account number. You may also pay your bill online by visiting our website at www.pathgroup.com and selecting the billing section.

How do I contact Patient Billing Customer Service?

If you have any questions regarding your patient bill, you may call Patient Billing Customer Service based on the below statement format received. You may also submit questions and/or insurance information by selecting the appropriate link.

If you are a patient and have QUESTIONS ABOUT YOUR BILL, click here.

If you are a patient and would like to ADD/UPDATE INSURANCE, click here.

If your statement includes a Statement Number in the top right corner, click here

Call Here: 855-717-8255

Office Hours: Monday – Friday

6:30 AM – 5 PM PST • 8:30 AM – 7 PM CST • 9:30 AM – 8 PM EST

If your statement includes a Medical Record # in the top right corner, click here

Call Here: 877-456-6706

Office Hours: Monday-Friday 7am-4pm CST

Why is my insurance information not reflected on my patient bill?

We rely on the referring physician, hospital or you to provide us with insurance information. If your insurance information is not reflected on your patient statement, please visit https://quickpay.pathgroup.com/billing/Insurance or call our patient billing customer service department based on the statement format received.

If your statement includes a Statement Number in the top right corner, click here

Call Here: 855-717-8255

If your statement includes a Medical Record # in the top right corner, click here

Call Here: 877-456-6706